Banjanan

Banjanan is a women's fashion label designed by Caroline Weller. Banjanan design is feminine, modern shapes featuring proprietary print designs using bold colors applied with traditional hand block printing techniques. Banjanan is based in Jaipur, Rajasthan.

CUSTOMER SERVICE

 

SHIPPING

All orders are shipped Monday - Friday via UPS, excluding holidays. Signature upon delivery required, no exceptions. Express orders including 2nd Day placed Monday - Friday after 12 PM eastern time will be processed following business day. Express orders placed Saturday - Sunday will be processed Monday.

Once your credit card is authorized, you will receive a confirmation email. Orders are processed within 2-3 business days. Once processed you will receive your order within 3-10 business days.  
We are unable to ship to PO Box and military addresses.
Banjanan is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

SHIPPING RATES WITHIN THE CONTINENTAL US

Ground     FREE
2nd Day    $25.00

For shipping outside the Continental US, and for International shipping, please email contact@banjanan.com for shipping rates and details.
 

RETURNS/EXCHANGES

If you are not completely satisfied with your Banjanan online purchase,  you may send it back to us for an exchange or refund.

  • All merchandise returned must be unworn, unwashed, with price tags intact.
  • Returns must be shipped via UPS or Fedex with tracking number.
  • Exchanges/Returns must be received within 10 days of the original ship date.
  • Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation email when your exchanges/credits are processed.
  • We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.
  • We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.
  • Returns will be credited to the original credit card account used for purchase
  • Sale merchandise is Final Sale. No exchanges or returns will be accepted.

RETURNS/EXCHANGES PROCEDURE

  • Email contact@banjanan.com to receive an RA number
  • Securely pack merchandise and mark the return authorization number on outside of box
  • Please note the nature of the return or exchange on the invoice, i.e. did not fit, did not like, etc
  • Returns must be shipped via UPS or Fedex with tracking number.

PAYMENT

  • We accept Visa®, MasterCard®, and American Express®.  All purchases are made in $USD. We cannot accept checks, cash or money orders.

SALES TAX

  • Sales tax will only be charged on orders shipped to New York state. No other tax or import duty will be applied to orders shipped within the US.